Terms and Conditions
Active Balance welcomes you and your animals. We are committed to maximising movement potential and quality of life. We pride ourselves on maintaining a high standard of professional services where all clinicians are appropriately qualified, experienced and adhere to their relevant professional bodies code of conduct.
Prior and During Treatment
After Treatment
All animals treated by Active Balance require a signed consent/referral form by your veterinary surgeon. In line with Veterinary Surgeons Act 1966.
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Sadly if you arrive without your form being signed we will be unable to treat your animal.
With Health and Safety in mind, Active Balance requests that dogs are kept on a lead and are in your full control at all times, unless directed otherwise.
We understand that appointment cancellations may occasional become necessary. Our cancellation policy requires a 48 hour notice period. For cancelled appointments outside of this time frame full payment will still apply. Missed appointments will also be charged for in full.
We understand that at certain times of year it can be hard to keep your animals mud free due to the weather, but we would kindly ask that you bring a clean a dog as possible to the centre. Also please bring your own clean indoor shoes.
For dogs recieving hydrotherapy treatments, please ensure that there is a two hour gap between feeding your animal and arriving for your hydrotherapy treatment.
If your animal has an illness or contagious disease we will require you to reschedule your appointment. Cancellation policy applies.
Active Balance has four dedicated parking spaces in front of the centre. If these are full parking in the common car park is free.
Initial consultation charges will be invoiced and are required to be paid one week prior to your appointment. Your payment will confirm your booking.
Follow up payments are required after each session.
Active Balance require you to inform us if the injury or condition of your animal has deteriorated, or if your veterinary surgeon requires you to withhold treatment.
When leaving Active Balance please be mindful of other animals that may be waiting in reception.